| Return/Exchange/Cancellation
Policy
Contacting
Us
To contact us regarding any return,
cancellation or exchange, please send an email to:
service@eagleheadpowersports.com
In the message, include your name, shipping
address, phone number, email address, the item to be returned and the
reason for the return. We will contact you with return
instructions and a return address once the return is completed.
Shipping
Lead Times
Most of our items ship to arrive in US
destinations within 10 - 15 days of ordering for ground shipments.
Second Day or Overnight shipments ship out and arrive within 5 to 7 days
depending upon the shipping method chosen.
DO
NOT RETURN ITEMS WITHOUT AUTHORIZATION!
Items that are sent to Eagle Head
Powersports without prior written authorization will be refused and/or
charged a 15% restocking fee.
Return
Window
Once a return authorization number is
issued to you, the items must arrive at our offices within 30 calendar
days of issuing the number. Items that arrive after the 30 day
window will be assessed a 15% restocking fee.
Cancellations
You can only cancel an order within 24
hours of placing it online. Orders cancelled after that time will
be assessed a 15% restocking fee. Orders cannot be cancelled after
they ship. If the item you wish to cancel is on back-order, it may
be cancelled without penalty.
Leather
- Incorrect Size
If you find that your leather garment is
of the wrong size, please contact us within seven (7) days of receipt
of the item(s) to arrange an exchange for the same style. Unlike
other retailers, we do not charge more for larger sizes. Contact us as
noted in the CONACTING US section of this page for the exchange.
- Damaged Leather
Items/Cut Chaps
Items that have been used and/or damaged
cannot be returned or exchanged unless the damage occurred during
shipping. Chaps, once cut to length cannot be returned for any
reason. Contact us as noted in
the CONACTING US section of this page.
Motorcycle
parts/accessories
- Incorrect
Size/Non-returnable items
If you find that your new part is of the
wrong size/style, follow the CONTACTING US directions at the top
of this page to
exchange the part/accessory for the proper item. Some items are
not returnable as listed below:
- Fluids (oil, coolant, etc)
- Paints
- Cleaning items
- Lubricants
- Aerosols
- Gaskets
- Liquid gasket material
- "Consumable" items such as
coffee, salsa and other similar items
- Batteries
- Electrical Components
- Videos/DVDs
- Manuals/Books/Magazines
- Clutch Parts (friction plates/discs)
Motorcycle
Engines, Bike Kits, Transmissions
Motorcycle engines, bike kits,
transmissions and other assemblies cannot be returned. If you find
that there is an issue with any of these items upon delivery, contact us
immediately so that we may get the problem resolve
Special
Orders
Items that have been special ordered can
only be returned for store credit less a 15% restocking fee. We
will work with you if the item is of an incorrect size or fit to insure
you receive the proper fitting part.
Incorrect
Item
If you find that you received an incorrect
item other than what you ordered, please contact us immediately so we
can get you the proper item as quickly as possible.
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